Chefmom
Power Conserver
- Joined
- Jul 22, 2011
- Messages
- 29
- Reaction score
- 0
- Points
- 26
I kicked Direct Tv to the curb. I was having off and on issues and I called when the whole thing went out. Had to wait 4 days for my "free" service call since I was "such a valuable customer". After two days it worked fine again. Fast forward 6 weeks it happened again. So I call again and this time I am told that I have to pay for a service call. I told him that 6 weeks ago I was "valued" and it would have been free, but I cancelled when I realized everything worked again.
Well, an hour later I was so mad my face was red. This kid kept telling me all about how I probably have squirrels chewing through my cables. I told him I have two cats, two dogs and 6 roosters that keep ALL chipmunks and squirrels far away from my property. He told me over and over about the squirrels, I demanded a manager and he kept telling me they are just too busy. Somehow I did finally get a free service call (still had to wait 3 days) after being on hold while HE talked to the manager. I was prepared to cancel the whole thing if I got a manager on the line when he came back with the free service call. So a very nice kid came out and it was literally a loose screw on the dish unit. Hhhhhmmmmm, no squirrels.
I spent the next month figuring out how I can watch the few shows I still enjoy watching and with Netflix, online watching and I may add Hulu or Amazon I am direct tv free 3 months now. When I called to cancel the NICEST woman in the whole world talked to me and tried to talk me out of my decision. I told her that the NICE reps need to be the ones handling the customers the first time around and maybe I wouldn't be cancelling. I also told her to check my phone logs because I was cancelling only because of the last conversation about the "squirrels" and how you don't get a "free" service call if you cancel the service. AND she told me that you ALWAYS get a manager if you ask for one, I told her that was "bullsh8**"
I had to ship everything back, they would not come pick it up etc. They sent a box and packaging and I packed it up and I'm done. It's really nice to NOT pay that $80 per month.
Tami
Well, an hour later I was so mad my face was red. This kid kept telling me all about how I probably have squirrels chewing through my cables. I told him I have two cats, two dogs and 6 roosters that keep ALL chipmunks and squirrels far away from my property. He told me over and over about the squirrels, I demanded a manager and he kept telling me they are just too busy. Somehow I did finally get a free service call (still had to wait 3 days) after being on hold while HE talked to the manager. I was prepared to cancel the whole thing if I got a manager on the line when he came back with the free service call. So a very nice kid came out and it was literally a loose screw on the dish unit. Hhhhhmmmmm, no squirrels.
I spent the next month figuring out how I can watch the few shows I still enjoy watching and with Netflix, online watching and I may add Hulu or Amazon I am direct tv free 3 months now. When I called to cancel the NICEST woman in the whole world talked to me and tried to talk me out of my decision. I told her that the NICE reps need to be the ones handling the customers the first time around and maybe I wouldn't be cancelling. I also told her to check my phone logs because I was cancelling only because of the last conversation about the "squirrels" and how you don't get a "free" service call if you cancel the service. AND she told me that you ALWAYS get a manager if you ask for one, I told her that was "bullsh8**"
I had to ship everything back, they would not come pick it up etc. They sent a box and packaging and I packed it up and I'm done. It's really nice to NOT pay that $80 per month.
Tami
