- Joined
- Nov 13, 2007
- Messages
- 1,380
- Reaction score
- 240
- Points
- 227
Happy Thanksgiving everybody (well, at least those that celebrate the holiday)! I'm VERY thankful for the great community we have here and look forward to having a good discussion on how to improve our community.
I wanted to start a new discussion related to some things that have happened over the past few weeks. This is a continuation of some of my thoughts I posted here. I decided to start a new thread instead of continuing on that one that had meandered all over the place.
For those of you that know me, I'm a HUGE proponent of feedback. I may not always agree with you, or do what you want / suggest, but I promise I'll always listen and try my darndest to see things from your point of view. I've been speaking with a few members privately that have had their feelings hurt. We felt it would be a good idea to have a discussion about what happened and what needs to happen to learn, mend, and grow.
So, let me be VERY CLEAR: I'm opening up this discussion to solicit helpful, friendly, and respectful discussion. If you're heated, upset, want to vent, attack, etc. DO NOT post in this thread until you calm down. If you want to get it out of your system, you can send me a PM.
Related to the above, we have a rule regarding questioning moderation. This rule is not in place to squash feedback or stop you from venting frustration, but to prevent the equivalent of shouting "FIRE!" in a crowded theater. If you're ticket off and want to yell at someone, send me a private message. If you mistakenly post your venting, upset, and unhelpful comments here by accident I'll gladly remove it. If on the other hand you want to participate in a helpful, respectful, and friendly discussion... keep reading.
First off, let's set the tone: The moderators of this community care about this site and the members. They VOLUNTEER to help out. It's not like they are getting paid a ton of money to be here (just ask them ). As you interact with us / them please keep this perspective in mind: Our moderators aren't really any different from the rest of us... they are just tasked with more responsibility. They are interested in sufficient living and they care about this group which is why they accepted the call to help out.
Ok, so let's talk! Below is what I understand happened over the past month. If I missed or misunderstood anything, please let me know:
In the beginning of October we invited a member to be a moderator here. I made the error of misguiding this new moderator in her role here. That was my mistake and I take full responsibility for it. I should have eased her into the role vs. throwing her in head first. My mistake. I apologize to her and to all of you.
In the middle of October a POW was posted and a handful of members felt wasn't appropriate for our general community. We make VERY SUBJECTIVE judgement calls on this stuff all the time. It isn't a perfect science and we do the best we can with the resources available. I reviewed it and after some more discussion we decided to ask for a different POW. It wasn't a big deal, no warnings were given and the picture was swapped for another one. Unfortunately some members felt that we were on the beginning of a censorship warpath.
A few days later an announcement about our warning / infraction system was posted. We've actually had this system in place for about 6 months, but never got around to announcing it (yup, my bad again. ). Unfortunately this only cemented the perception by some that we were in the process of making huge changes to how we moderate this community.
These events came on the heals of some other brewing concerns about what is and isn't appropriate for this community. Each of the 5 communities I own / admin are pretty different from one another. Each have developed their own personalities and styles, and SufficientSelf has been growing and developing too and there were some pressures building.
The "last straw" seemed to be when some issues that came up around "questioning moderation" and a couple topics / posts were locked and removed. This just added fire to the impression that the forum was turning into a horribly censured Nineteen Eighty-Four "Big-Brother" forum.
Looking through our records there actually weren't very many more moderator actions taken (posts removed, warnings given, etc.). Unfortunately it seems that there was a strong perception that our moderation style was drastically changing for the worse. This is totally understandable because of all these things happening at once, and in an environment where some people were already kinda tense (as evident by some of the posts in the "where did everyone go thread).
So, that's how I understand things progressed. If your feelings, or those of a friend were hurt, it wasn't our intent. If you thought / think that the moderation style of this community has or is significantly changing, I can tell you it isn't. I'd guess that 95% of any action we take is as a direct result of a report. If you see more action from our moderators, it is almost guaranteed that it is a result of there being more reports. The "new" infraction system will make these "warning" more visible to you and our staff (not to anybody else). As I posted here , the system is not there to punish, but to inform and educate.
On SufficientSelf we tend to have a lot of VERY smart people that are often also very independent and self reliant. With this comes some strong personalities and opinions. Keeping this in mind, I've been VERY impressed with how well our community is able to maintain order! I collaborate with a lot of other forum owners / admins and you should see some of the stuff that goes on with their forums (example: a forum just for truckers that has very loose moderation... imagine the language, arguments, and content there ).
With strong independent personalities can come a lot of resistance to any kind of "censorship" or "warnings". We understand this, but at the same time we KNOW (because we've tested it) that this is the best way to foster an environment with great idea exchange and sharing in the most effective and enjoyable way.
Ok, it's now 2:43 AM and I have a LOT of Turkey and potatoes to eat tomorrow, so I should go to bed. This ended up being way longer than I expected and I'm sorry for that too.
Please feel free to reply with your HELPFUL & FRIENDLY comments, suggestions, and questions below. Please remember, this thread is an experiment to see how cordial and friendly we can be with this discussion. You have the power to determine how this thread goes and if we do this more often... just remember, with great power comes great responsibility (you'll be responsible for keeping this thread friendly and helpful)!!
Goodnight (or good morning?), I look forward to mending and growing our great community!
I wanted to start a new discussion related to some things that have happened over the past few weeks. This is a continuation of some of my thoughts I posted here. I decided to start a new thread instead of continuing on that one that had meandered all over the place.
For those of you that know me, I'm a HUGE proponent of feedback. I may not always agree with you, or do what you want / suggest, but I promise I'll always listen and try my darndest to see things from your point of view. I've been speaking with a few members privately that have had their feelings hurt. We felt it would be a good idea to have a discussion about what happened and what needs to happen to learn, mend, and grow.
So, let me be VERY CLEAR: I'm opening up this discussion to solicit helpful, friendly, and respectful discussion. If you're heated, upset, want to vent, attack, etc. DO NOT post in this thread until you calm down. If you want to get it out of your system, you can send me a PM.
Related to the above, we have a rule regarding questioning moderation. This rule is not in place to squash feedback or stop you from venting frustration, but to prevent the equivalent of shouting "FIRE!" in a crowded theater. If you're ticket off and want to yell at someone, send me a private message. If you mistakenly post your venting, upset, and unhelpful comments here by accident I'll gladly remove it. If on the other hand you want to participate in a helpful, respectful, and friendly discussion... keep reading.
First off, let's set the tone: The moderators of this community care about this site and the members. They VOLUNTEER to help out. It's not like they are getting paid a ton of money to be here (just ask them ). As you interact with us / them please keep this perspective in mind: Our moderators aren't really any different from the rest of us... they are just tasked with more responsibility. They are interested in sufficient living and they care about this group which is why they accepted the call to help out.
Ok, so let's talk! Below is what I understand happened over the past month. If I missed or misunderstood anything, please let me know:
In the beginning of October we invited a member to be a moderator here. I made the error of misguiding this new moderator in her role here. That was my mistake and I take full responsibility for it. I should have eased her into the role vs. throwing her in head first. My mistake. I apologize to her and to all of you.
In the middle of October a POW was posted and a handful of members felt wasn't appropriate for our general community. We make VERY SUBJECTIVE judgement calls on this stuff all the time. It isn't a perfect science and we do the best we can with the resources available. I reviewed it and after some more discussion we decided to ask for a different POW. It wasn't a big deal, no warnings were given and the picture was swapped for another one. Unfortunately some members felt that we were on the beginning of a censorship warpath.
A few days later an announcement about our warning / infraction system was posted. We've actually had this system in place for about 6 months, but never got around to announcing it (yup, my bad again. ). Unfortunately this only cemented the perception by some that we were in the process of making huge changes to how we moderate this community.
These events came on the heals of some other brewing concerns about what is and isn't appropriate for this community. Each of the 5 communities I own / admin are pretty different from one another. Each have developed their own personalities and styles, and SufficientSelf has been growing and developing too and there were some pressures building.
The "last straw" seemed to be when some issues that came up around "questioning moderation" and a couple topics / posts were locked and removed. This just added fire to the impression that the forum was turning into a horribly censured Nineteen Eighty-Four "Big-Brother" forum.
Looking through our records there actually weren't very many more moderator actions taken (posts removed, warnings given, etc.). Unfortunately it seems that there was a strong perception that our moderation style was drastically changing for the worse. This is totally understandable because of all these things happening at once, and in an environment where some people were already kinda tense (as evident by some of the posts in the "where did everyone go thread).
So, that's how I understand things progressed. If your feelings, or those of a friend were hurt, it wasn't our intent. If you thought / think that the moderation style of this community has or is significantly changing, I can tell you it isn't. I'd guess that 95% of any action we take is as a direct result of a report. If you see more action from our moderators, it is almost guaranteed that it is a result of there being more reports. The "new" infraction system will make these "warning" more visible to you and our staff (not to anybody else). As I posted here , the system is not there to punish, but to inform and educate.
On SufficientSelf we tend to have a lot of VERY smart people that are often also very independent and self reliant. With this comes some strong personalities and opinions. Keeping this in mind, I've been VERY impressed with how well our community is able to maintain order! I collaborate with a lot of other forum owners / admins and you should see some of the stuff that goes on with their forums (example: a forum just for truckers that has very loose moderation... imagine the language, arguments, and content there ).
With strong independent personalities can come a lot of resistance to any kind of "censorship" or "warnings". We understand this, but at the same time we KNOW (because we've tested it) that this is the best way to foster an environment with great idea exchange and sharing in the most effective and enjoyable way.
Ok, it's now 2:43 AM and I have a LOT of Turkey and potatoes to eat tomorrow, so I should go to bed. This ended up being way longer than I expected and I'm sorry for that too.
Please feel free to reply with your HELPFUL & FRIENDLY comments, suggestions, and questions below. Please remember, this thread is an experiment to see how cordial and friendly we can be with this discussion. You have the power to determine how this thread goes and if we do this more often... just remember, with great power comes great responsibility (you'll be responsible for keeping this thread friendly and helpful)!!
Goodnight (or good morning?), I look forward to mending and growing our great community!